Frequently Asked Questions
New York Auto City runs a counter and a website; this page covers the website half of it.
How long will my order take?
Orders leave here within 1–2 business days and take 3–7 business days to arrive, so 4–9 business days altogether. You get the tracking number by email at the point of scanning.
How much is shipping?
Free US shipping from $149.00, and a flat $19.99 below it — weight makes no difference.
Do you ship outside the United States?
US addresses only. Alaska, Hawaii and the territories our carrier serves all count as domestic here.
Can I collect my order from the shop?
Web orders are shipped rather than held for collection. To buy in person, call ((929) 991-6789 first to confirm opening hours, then come to 156-44 Northern Blvd, Unit C, Flushing, NY 11354, United States.
What can I pay with?
The checkout offers Pay with cards and more, Card, WeChat Pay, Klarna and Afterpay. Nothing about your card is stored on this site at any point.
Can I return something?
Unused items come back within 30 days of arriving. If the fault was ours the return costs you nothing; the returns page has the rest.
How fast are refunds?
We refund within 5–7 business days of the return arriving here, and the bank adds its own short delay after that.
Can I cancel an order?
Yes — the cut-off is when the order is picked, normally around 12 hours on a working day. Past that, a return.
Is my card safe?
The payment page is the provider’s, not ours, and it is PCI DSS compliant. We never hold a full card number.
How do I reach a person?
Send a message to [email protected] and you will hear back within 1 business day; the phone is (929) 991-6789.
Still stuck?
New York Auto City
156-44 Northern Blvd, Unit C, Flushing, NY 11354, United States
Phone: (929) 991-6789
Email: [email protected]
Hours: New York Auto City